Enterprise Services: Mission and Values

Our Mission

To provide innovative, data-driven, and customer-centric mission enabling services that enable our Commerce colleagues to dedicate themselves wholly to creating the conditions for economic growth and opportunity in America.

Our Vision

To establish the Department of Commerce as the most effective and responsive organization in the Federal government by providing the tools and services our Commerce colleagues need and deserve to exceed their mission objectives.

Our Core Values

Our Values are more than just words on a page. They are a code of conduct that guides how we interact and work on a daily basis:

• Customer Focus: Treat Customers as Family.  We empower our employees to provide gold-standard customer service to the DOC Family so that, in turn, they are free to achieve their mission objectives.

  • This is how we’re changing the game. Our entire model is built around making the customer experience better, so this value is always at the forefront of our day-to-day.

• Leadership: Pioneer the Way.  We aren’t afraid to explore uncharted territory and take initiative to lead from the front. We stand up for each other, our principles, and our purpose.

  • Leadership is the linchpin to success. We are building something that has never before existed in the Federal government. Success hinges upon the ability to support each other today to shape what tomorrow looks like.

• Ownership: Own the Work.  We recognize outcomes over activities and work relentlessly as a team to find a quality solution that gets the job done – whatever it may take.

  • Follow-through makes for happy customers. This is the mindset that keeps things from slipping through the cracks; it’s the proof that keeps customers believing we will deliver what we promise. There is no such thing as “not my job”.

• Transparency: Be Open & Honest.  We build trust by being up-front with our customers and ourselves. We’re open about how we deliver services and share information to hold ourselves accountable.

  • It’s how we build trust and credibility with our customers. Our job is to work in partnership with the Bureaus – trust is a key component of maintaining a healthy, open relationship with them.

• Innovation: Never Stop Inventing.  We push the envelope to generate ground-breaking ideas that support and empower the DOC Family by meeting their needs in new ways.

  • Innovation drives excellence and repeat business. We never view our work as “finished” because we know we can always improve. This encourages feedback and keeps customers coming back.

• Social Impact: Respect the "Why."  We take personal pride in the call to public service and see our work as a chance to impact society for good. It’s the “why” behind our day-to-day.

  • We’re helping the Bureaus better America. Big picture, this is the reason we do what we do. Not every impact is immediate, but we know that our work really matters to society as a whole.